Frequently Asked Questions

Company Name:
Japanese Green Tea Shops, Founded in 2007 and Located in Chiba, Japan.

Description:
Japanese Green Tea Shops gives you the opportunity to easily make purchases of Japanese Green Teas, Japanese Coffee, Authentic Japanese Teacups, Japanese Chocolate & Snacks and Gifts directly from our Shop located in Chiba, Japan.

Category:
Food & Beverage Company

Mission:
To provide Excellent Service and High Quality Japanese Green Tea, Coffee, Chocolate & Snacks and Gifts to the global community at affordable prices.

We accept American Express, Apple Pay, Bancontact, Diners Club, Discover, ELO, Google Pay, iDEAL, Master Card, Shop Pay and Visa.

100% Trusted and Secure SSL Checkout by Shopify.

Your credit card information is collected on our secure HTTPS web page using SSL. We use credit card processing firms that are Level One PCI-DSS compliant, and we never store your credit card number or your security code (CVV/CVC code).

We completely respect your privacy. See our full PRIVACY POLICY.

To insure our products are the freshest available, we carry only a small inventory of the most popular and "fast moving" items so that we can get your order shipped as quickly as possible.

If you would like to order more (within reason) of an item than we have listed as "in stock", just contact us and let us know which item and the quantity that you are interested in. (Pictures or screen shots work best).

We will do our best to add the the products as quickly as possible so that you can complete your order. (It may take us an extra day or two to ship your order while we gather the number of items you request).

Please note that "SALE" items are available in very limited quantities, so we can not offer more than the quantities listed on our website for items that are "On Sale".

All of our products come in factory packed packages and boxes of predetermined size that are "ready for supermarket sale".

Since we do not deal in bulk coffee and tea products, we can not provide samples.

Japanese Green Tea Shops does not manufacture or package or produce any products.

We keep a very small inventory of fast moving items and we restock our products daily. We will NEVER send expired products to our customers. If you want to know the expiration date of a peticular product, please contact us and pprovide us with the exact product name or a screen shot of the product.

Please keep in mind that we carry a few products which have a very short shelf life (example: coffee creamer, loose leaf tea bags, powdered matcha), but we purchase these items directly from local supermarkets on the day we receive your order to insure that we send you the freshest products available.

If you should receive an item that is expired, please send us a picture and we will issue a you a full refund.

We offer the exact same shipping methods and options that Japan Post offers.

Please see our SHIPPING page for complete details.

Please see our SHIPPING page for more information on available shipping options and shipping rates.

We send out orders every morning, so 99% of our orders are shipped within 24 hours. (Quite often within hours of placing your order).

If for any reason there will be a delay in shipping your order, we will contact you directly.

You can visit our SHIPPING page to see shipping options and delivery times.

Yes, we only ask that you be patient and we will work with you. Japan Post has a very good reputation for providing excellent service, and we support them 100%.

If you selected a "registered" method of shipping (with a tracking number), we can issue a refund after sufficient delivery time has passed.

If you choose an "unregistered" method of shipping (no tracking number) we can not issue a refund or guarantee delivery since we can not track the parcel or provide proof or failure of delivery.

If you chose "International Parcel - Surface", then please be patient. These days with transportation shortages, delivery delays, and the current world situation, "surface" parcels can take the full three months and maybe even a week or two more. If we determine that your parcel is indeed "lost", we will issue a full refund. If any items are "expired" when you receive your parcel, contact us and we will issue full refunds for the expired items. (This is usually not a problem as we ship only the most recent items available when we pack your order. However, since there are a few products which simply don't have a long shelf life even at the time they are manufactured, it may happen on very rare occasions).

We ship parcels directly from Japan via "Japan Post". We send parcels to every country that Japan Post provides service. Please see our SHIPPING page to see shipping options and estimated delivery times.

We send out orders every morning (Japan Standard Time), therefore your order will be shipped within 24 hours of placing your order unless a "Closure" notice is posted on our website.

If we haven't shipped your parcel yet, we can change the address. You can also add additional addresses in your customer account, and choose the address to which you want to send each parcel. Once your parcel is shipped we can not reroute your package. In that case, you can visit your local post office and fill out a "change of address" to reroute your parcel.

We abide by the rules and regulations of Japan Post for shipping international orders.

We can not mark your parcel as a "gift" to avoid paying taxes or fees that may be imposed by your country.

We can not lower the value of the products in your order due to insurance coverage for "lost or missing" parcels.

If you wish to cancel your order, please contact us immediately as we sometimes send out orders within an hour or so. We also send out orders every morning, so it is likely your parcel will be shipped in less than 24 hours from the time you place your order in our shop.

If your order hasn't been delivered to the post office yet, we can cancel your order and issue you a full refund.

Unfortunately, if we have already delivered your parcel to the Post Office, it is impossible to cancel your order.

We will notify you when we receive the returned parcel. If there was an error on our part, we will reship your order at no charge to you.

If the parcel was returned because you provided an incorrect address, we can reship the parcel but you will have to pay the re-shipping fee.

If a parcel is returned because you were "not at home" for the delivery, and did not pick up your parcel from the delivering post office within the required time, we can reship the parcel but you will have to pay the re-shipping fee.

If you do not accept delivery of your parcel because you did not want to pay fees imposed by your country, we will not inform you and we will not issue refunds for products or shipping.

Once we ship your parcel, sales are final.

Please contact your local post office and present your "tracking number" to make sure that your parcel is indeed "lost".

If you selected a "registered" method of shipping (with a tracking number), we can issue a refund after sufficient delivery time has passed.

If you choose an "unregistered" method of shipping (no tracking number) we can not issue a refund or guarantee delivery since we can not track the parcel or provide proof or failure of delivery.

We strongly recommend choosing a "registered" shipping method.

If you chose "International Parcel - Surface", then please be patient. These days with transportation shortages, delivery delays, and the current world situation, "surface" parcels can take the full three months and maybe even a week or two more. If we determine that your parcel is indeed "lost", we will issue a full refund. If any items are "expired" when you receive your parcel, contact us and we will issue full refunds for the expired items. (This is usually not a problem as we ship only the most recent items available when we pack your order. However there are a few items which simply don't have a long shelf life, so it may happen very rarely).

If you receive a damaged product, please contact us immediately for instructions. Please provide an explanation and photos of the damaged product(s).

Please note that we do not provide refunds for chocolate items that have "melted" or are otherwise damaged by heat. If you live in a country where conditions are likely to be above 28 C, we recommend that you do not order these types of products.

Yes, if your country imposes VAT/GST, Tariff, Tax or any other impost fees, you will have to pay them when you receive your parcel.

Although we do everything possible to ensure that you will not have to pay any additional fees, we have no control over the rules and regulations in your country.

We neatly pack and label parcels in accordance with Japan Post laws and regulations. We do not pay any VAT/GST, Tariffs and Customs and Duties at this time.

It is the responsibility of you (the customer) to pay any of these fees and any other fees which your country my impose.

Please see our VAT/GST, Tariffs, Customs and Duties page for more information.

There may be Tariffs inposed by your country which you the customer will have to pay.

PLEASE CHECK IMPORT LAWS FOR YOUR COUNTRY BEFORE PLACING AN ORDER IN OUR SHOP.

If you live in a country that happens to impose VAT/GST, Tariffs, Customs and Duties, or any other import/delivery fees on any of our products, you may have to pay them upon receipt of your order. 

If you do not accept delivery of a parcel for any reason (example: did not want to pay VAT/GST, Tariffs, Customs and duties, or any other import/delivery fees), we will not accept the returned parcel and a refund for shipping fees and returned products will not be possible.

Japanese Green Tea Shops is a small business with sole proprietorship.

We do not have any affiliate or partnership programs, and we have no interest in forming any kind of business partnerships with businesses in countries other than Japan.

Our Shop only caters to individual customers and is intended for private use.

We do not provide wholesalel bulk or discount prices for large orders.

We do not provide any type of Dropshipping service whatsoever.

Our Shop only provides service to individual customers for private use, and we sell only retail products available in Japan. Japanese Green Tea Shops does not manufacture any products. We do not sell Wholesale or in Bulk. You can however place orders as often as you wish. For most products we can add quantities necessary to complete your order.

We do not have special discounts for large orders and we do not sell in "bulk" or "wholesale".

We provide service that is intended for individual customers for private use.

We do offer our customers promotional discounts, sales and special offers on occasion via social media or by newsletter.

(You can however place orders as often as you wish).