Japanese Green Tea Shops

Our Return Policy expires 30 days after the receipt of your order:  If 30 days have gone by since you received your order, unfortunately we can’t offer you a Refund or Exchange.

If you need to Return or Exchange an item, send us an email at:  We will advise you how to proceed.

For All parcels: If you change your mind and no longer want the items you ordered, we can cancel your order and issue you a full refund provided we have not yet delivered your parcel to Japan Post.  If your order has already been "shipped" we will try to retrieve it. (If the parcel has not yet been "dispatched from outer office of exchange" we are sometimes able to retrieve to parcel for a fee of 500 yen imposed by Japan Post which you will be responsible for).  If we are unable to retrieve the parcel it will be considered "shipped" and cancellation/refund will be impossible.

If you do not accept delivery of a parcel for any reason (example: did not want to pay GST/VAT), we will Not accept the returned parcel, and a refund for shipping fees and returned products will not be possible.

For Non-perishable Items:  For Teacups, Kimono Coasters and other non-perishable items (items with no expiry dates), to be eligible for a return your item must be unused and in the same condition that you received it. 

For Coffee, Tea (items with expiry dates) and Perishable Items: Unfortunately do to the nature of our Teas, Coffee (expiration dates) and other perishable items, sales of these products are final. We can not accept Returns or and we can not give Refunds unless we have shipped "wrong" items.

(We will NOT replace or refund chocolate/candy and or other perishable products that have been damaged due to excessive heat during shipping.  If you live in a country that has a climate likely to cause damage (such as melting, etc). we recommend you do NOT order these type of products).

Sale Items:  Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

"Unclaimed - Returned to Sender" parcels: If a parcel is "returned" to us as "unclaimed", upon receipt of the parcel we will notify you that the parcel was returned to us.  We will offer to re-send the parcel, but you (the customer) will be required to pay the cost for re-shipping. The cost of re-shipping will be the ACTUAL cost that we (Japanese Green Tea Shops) paid at the post office counter at the time when we sent your parcel, even if you chose "Free" or "Flat Rate" shipping when you placed your order.  

Exchanges: We only replace items if they are defective or damaged. We will pay for the return shipping.  (If the item is no longer available, we will refund the cost of the item).   

Returns: To complete your return, we require a receipt or proof of purchase. There are certain situations where only partial refunds are granted:

1.  Any item not in its original condition, or is damaged or missing parts for reasons not due to our error.

2.  Any item that is returned more than 2 weeks after delivery.

If you are returning an item over $50, you should consider using a traceable signature required shipping service, as we can otherwise not guarantee that we will receive your returned item.

You will be responsible for return shipping costs. If we offer a refund, it will only be for the cost of the products that you returned.  (Shipping costs are non-refundable).

Refunds: Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If your refund is approved, then your refund will be processed, and a credit will automatically be applied to the original method which you made payment.

Late or Missing Refunds:
If you haven’t received a refund yet, first check your bank account. You can also contact your credit card company, it may take some time before your refund is officially posted.  Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at

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