Yes, we only ask that you be patient and we will work with you. Japan Post has a very good reputation for providing excellent service, and we support them 100%.
If you selected a "registered" method of shipping (with a tracking number), we can issue a refund after sufficient delivery time has passed.
If you selected a shipping option such as "Economy Air Mail (SAL) - Not Registered" (which has no tracking number and No Insurance), then unfortunately we are unable to provide assistance, and can not resend your order or provide a refund.
We strongly recommend choosing a "registered" shipping method.
If you chose "International Parcel - Surface", then please be patient. These days with transportation shortages, delivery delays, and the current world situation, "surface" parcels can take the full three months and maybe even a week or two more. If we determine that your parcel is indeed "lost", we will issue a full refund. If any items are "expired" when you receive your parcel, contact us and we will issue full refunds for the expired items. (This is usually not a problem as we ship only the most recent items available when we pack your order. However there are a few items which simply don't have a long shelf life, so it may happen on very rare occcasions).